Overview
Kinetik is a unique and innovative technological platform connecting patients carriers, and healthcare providers. It helps organize, monitor, and manage Non-Emergency Medical Transportation (NEMT), facilitating and streamlining the relations between insurance brokers and transportation companies.
My role had been during the time on project, make all the digital assets for completed product
Problem Statement
The NEMT sector involves many manual, time-consuming, and error-prone processes resulting in patients sometimes not getting to their appointments on time and transport providers struggling with billing instead of improving the service quality. This is something that Kinetik wanted address to me and my team.
The company needed thoughtful service design that would consider all the features available to future users, as well as help with developing three separate products for patients and transportation providers. In my hand was 2 products of Kinetik and Website
Goals
I with Halo Lab team designed Kinetik with users in mind. We paid much attention to the Ul, which helps insurance company managers create applications and see all the providers of transportation services. Furthermore, the detailed analytics dashboard provides valuable insights into how these transportation services work.
The platform includes three main products that enable digital coordination between health plans, brokers, and providers, with user-friendly and customized tools significantly improving patient care access.
Two products, Research, Website, Branding
Halo Lab Product Team
For KinetikCare NY
Figma, Illustrator, After Effects
The Process
1) Discover the problem with team
2) Value proposition for client
3) Branding, Design System
4) UX wireframes for two product and Website
5) UI designBrief to developer
Research
Competitor Analysis
UI/UX cons, pros
First of all I had to make market research for understanding core of our project. What are the tendency of market. Pros and Cons of UI/UX
Interface Analysis
Understanding usual flow of other working apps are so important for ideation of future product, what I should implement from other apps
Parsing feedback from users
Our adventure for finding more problems of users is continuing. I analyzed more than 50 reviews and found some feature which I can implement in our application and stand out UI from other application and make UX more convenience and usability
Value Proposotion for every screen
After all research we with my team made value proposition for every screen for the 2 apps and website and got some feedback from client
Structure
UserFlow
Wireframes & Prototyping
(over 700 screens for three products)
I've done over than 700 screens, make interview with stakeholders for find mistakes and improve our apps/website
Structure
Design system
I’ve done part of design system like table, graphs and calendar.
Branding
I was working for all the real world
assets of branding like T- Shirts, office, business cards
Products
Revenue Cycle Manager
More than 3,500 transportation providers (TPs) and transportation network companies (TNCs) are now integrated with Kinetik Revenue Cycle Management platform. It saves significant time on weekly billing and is incredibly easy to use.
Trip Assistant Product
Convenient and functional dashboards make it easy to plan trips and track their status. You can return to this information at any time, create new trips and get detailed information about patients in two clicks.
Website
The website's design is incredibly minimalist and stylish, featuring the signature animated "connectivity lines" with dots that symbolize drivers traveling the roads and improving the lives of the patients. The fonts harmonize with these abstract lines excellently, broadcasting the accessibility of the product itself.
